First National Bank Texas (FNBT) was launching a new digital banking platform complete with a new and improved mobile app.

After spearheading the product launch and converting over 500,000 to the new app, I still had one challenge remaining. Teaching hundreds of thousands of users how to navigate the app and make the most of its features.

I scripted and helped storyboard 6+ detailed, user-friendly how-to videos that outlined each UI touchpoint step-by-step to enhance user experience with the new product.

Product Education